Downloading the Blueprint log zip file
The Blueprint log zip file provides information about system usage and can be helpful for troubleshooting. The Blueprint log zip file contains four different log files (the server log, audit log, API log and the client log). For more information about the log zip file's contents, see About Blueprint logging.
To download the Blueprint log zip file:
Note: If you are using Internet Explorer 8, you must enable the automatic prompting for file downloads security setting before you can download the file from Blueprint. To enable this setting, click Tools > Internet Options > Security > Custom level... > Downloads and then enable the Automatic prompting for file downloads option.
- Open the Instance Administration Console.
- Click Instance Settings.
- Click Logging.
- Click the Download Log button.
After you click the Download Log button, your browser asks you if you want to save or open the file. The .zip file that you download contains various .log files. You can open the .log files using Microsoft Excel, or any text editor such as Notepad.
Tip: If you experience problems opening the file in Microsoft Excel, try renaming the file so it has a .csv file extension.
